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Parcel Receive Policy

Please make sure that your get your parcel when the tracking number shows the statues as DELIVERED. If not, it is essential to let us know within 3 days after the status shows delivered. If not, we are unable to get further detail assist from express company. Before letting us know, it is strongly recommend to ask if your friends/family have help you to sign for your parcel.

Furthermore, please ensure that your items are all correct, by checking our images we sent to you through email.

近期我们遇到不少顾客告诉我们没收到货，但其实是有的，加上很多都是超过半年的订单...

所以我们需要宝宝们配合，检查自己的货物和是否真的有收到。

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1. 所有包裹在单号显示DELIVERED之后，请在三天内确保是真的有收到货。

超过三天告知我们没收到的话，快递很常会不理会 :(

会照成我们想帮你们处理，却得到快递的不配合，希望宝宝们理解。

如果没收到的话，希望宝宝们和你们的收件人，或者你们的家人确认有没有拿到包裹。

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​2. 请24小时内确保货物没有少，否则我们很难跟快递查出一个结果。

我们发货前，都会通过email给你们知道 【你们产品的照片】和【单号照片】。请确认是否正确。

​若收到货后超过24小时没告知我们货物少了，加上我们没有漏发的话，本店很难跟快递追究责任，并没办法做出退款。

Exchange and Refund Policy

We do not provide any exchange and refund policy UNLESS

1. The product we dispatch out to you is wrong

2. We missed any of your items in your order

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Any reasons including defect items caused by delivery, change of minds, items out of expectations are NOT ACCEPTABLE

Please notes that customers are responsible for their own decision, we do give appropriate product suggestions and try our best to serve you, but the customers still need to further research on the products if they wish to know more.

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我们不支持任何退货和退款，除非：

1. 我们发出的商品有错误

2. 我们漏发您订单的商品

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我们不接受任何改变主意，快递照成损坏，产品效果不达到预期，等理由。我们是负责代购商品回国的小商家，并给与适当的产品建议和介绍，不能完全掌握所有产品。我们会尽可能解答你，但是顾客如果需要了解用后感等详情，都可以亲自搜寻收集建议哦！

Regards,

youushopp team

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